Courses & Training

• Development Programme for Housekeeping Managers
• Staff Productivity, Trends and Innovations in Housekeeping
• Finance for Housekeepers online learning course
• Quality Assurance Programme for Housekeeping Managers
• Coaching Skills for Housekeeping Supervisors and Managers
• Financial Management for Housekeepers
• Development Programme for Housekeeping Managers Part 2
• Housekeeping Management Skills - People & Product
• Housekeeping Management Skills - Profits Product & People
• Training Programmes for Room Attendants
• Babysitting course for Hotel employees
• Development Programme for Butlers

Consultancies

• Personalised Operational Review of Housekeeping Operations
• Mystery Guest Programme

Corporate

• Corporate Housekeeping Services

Support

• Pre-opening Support

Success Stories

“Liz helped us address inefficiencies in our Housekeeping and Laundry operation earlier this year. She provided us with on site, hands on assessments which helped us determine what the main causes were. We implemented all recommendations which involved team members and changes in headcount, along with process change. Since the changes we have not only achieved considerable savings in casual labour in both areas, the quality of our room product has increased, and before Liz assisted us we used to get at least 3-4 comments a week about cleanliness and now we'd be lucky to get 1.”

Justin Malcolm
Director – Rooms, The Westin, Kuala Lumpur