L&A Housekeeping Health Check

Success Stories

“Liz helped us address inefficiencies in our Housekeeping and Laundry operation earlier this year. She provided us with on site, hands on assessments which helped us determine what the main causes were. We implemented all recommendations which involved team members and changes in headcount, along with process change. Since the changes we have not only achieved considerable savings in casual labour in both areas, the quality of our room product has increased, and before Liz assisted us we used to get at least 3-4 comments a week about cleanliness and now we'd be lucky to get 1.”

Justin Malcolm
Director – Rooms, The Westin, Kuala Lumpur

Please complete the questionnaire below, providing answers to all 15 questions and then filling in your contact details.

Your results will be evaluated immediately upon submission and recommended follow-up actions suggested.

How would you define your current annual turnover for housekeeping staff?

Very low Low Medium High Don’t know
Do you currently measure and record the daily productivity for each Room Attendant?
This means allocating work based on minimum daily productivity - rooms cleaned by Room Attendant per day?

Currently measure and record the current productivity Don’t currently measure and record the current productivity Don’t know
Do you have a quality control system or cleaning performance standards measurement in place where you are measuring the quality of all Room Attendants monthly with scores?

Yes, have a quality control system in place No don’t have a quality control system in place Don’t know
From the current Rooms Division P&L, what Housekeeping expense lines go over budget?

Labour: Never Rarely Sometimes Always Don’t know

Guest supplies: Never Rarely Sometimes Always Don’t know

Cleaning supplies: Never Rarely Sometimes Always Don’t know

Linen laundry: Never Rarely Sometimes Always Don’t know
Does your Housekeeper have a plan to reduce costs within Housekeeping?

Yes No Don’t know
Do you analyse your negative guest comments?

Yes No Don’t know
How often do you give discounts and rebates to guests due to poor Housekeeping services?

Never Rarely Sometimes Frequently Don’t know
How often are you conducting a house linen stock take?

Every 3 months or more often Every 6 months Annually Don’t know
What is the % of towelling lost per month (both discard and unaccounted loss) as compared to a % of total par?

Very low Low Medium High Don’t know
What is your current par stock for bath towels?

5 par or more 4-4.9 par 3-3.9 par 2-2.9 par Less than 2 par Don’t know
If you outsource any housekeeping services (e.g. public areas, hard floor maintenance): do you measure these contractors’ performance and if it is not up to expectations do you deduct an agreed % from their monthly invoice?

Not Applicable Yes No Don’t know
Do you have a centralised system for control, storage and distribution of housekeeping chemicals, guest supplies and cleaning supplies?

Yes No Don’t know
Do you currently conduct your training for new employees with a full checklist detailing each task and outcome with assessments?

Yes No Don’t know
Is your Housekeeping training conducted by a dedicated housekeeping trainer – rather than a buddy trainer?

Yes No Don’t know
How many ongoing training hours are conducted per Room Attendant per month?

6 hours+ per month 4-5 hours per month 2-3 hours per month 1 hour per month Don’t know
Your details

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Your name Position Hotel City Country Your email

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Success Stories

L&A Housekeeping Health Check

How would you define your current annual turnover for housekeeping staff?

Do you currently measure and record the daily productivity for each Room Attendant?
This means allocating work based on minimum daily productivity - rooms cleaned by Room Attendant per day?

Do you have a quality control system or cleaning performance standards measurement in place where you are measuring the quality of all Room Attendants monthly with scores?

From the current Rooms Division P&L, what Housekeeping expense lines go over budget?

Does your Housekeeper have a plan to reduce costs within Housekeeping?

Do you analyse your negative guest comments?

How often do you give discounts and rebates to guests due to poor Housekeeping services?

How often are you conducting a house linen stock take?

What is the % of towelling lost per month (both discard and unaccounted loss) as compared to a % of total par?

What is your current par stock for bath towels?

If you outsource any housekeeping services (e.g. public areas, hard floor maintenance): do you measure these contractors’ performance and if it is not up to expectations do you deduct an agreed % from their monthly invoice?

Do you have a centralised system for control, storage and distribution of housekeeping chemicals, guest supplies and cleaning supplies?

Do you currently conduct your training for new employees with a full checklist detailing each task and outcome with assessments?

Is your Housekeeping training conducted by a dedicated housekeeping trainer – rather than a buddy trainer?

How many ongoing training hours are conducted per Room Attendant per month?

Your details

Courses and Training

Hospitality Consultancy

Preopening Support

Upcoming Schedule

Courses & Training

Consultancies

Corporate

Support

Success Stories

L&A Housekeeping Health Check

How would you define your current annual turnover for housekeeping staff?

Do you currently measure and record the daily productivity for each Room Attendant? This means allocating work based on minimum daily productivity - rooms cleaned by Room Attendant per day?

Do you have a quality control system or cleaning performance standards measurement in place where you are measuring the quality of all Room Attendants monthly with scores?

From the current Rooms Division P&L, what Housekeeping expense lines go over budget?

Does your Housekeeper have a plan to reduce costs within Housekeeping?

Do you analyse your negative guest comments?

How often do you give discounts and rebates to guests due to poor Housekeeping services?

How often are you conducting a house linen stock take?

What is the % of towelling lost per month (both discard and unaccounted loss) as compared to a % of total par?

What is your current par stock for bath towels?

If you outsource any housekeeping services (e.g. public areas, hard floor maintenance): do you measure these contractors’ performance and if it is not up to expectations do you deduct an agreed % from their monthly invoice?

Do you have a centralised system for control, storage and distribution of housekeeping chemicals, guest supplies and cleaning supplies?

Do you currently conduct your training for new employees with a full checklist detailing each task and outcome with assessments?

Is your Housekeeping training conducted by a dedicated housekeeping trainer – rather than a buddy trainer?

How many ongoing training hours are conducted per Room Attendant per month?

Your details

Courses and Training

Hospitality Consultancy

Preopening Support

Upcoming Schedule

Do you currently measure and record the daily productivity for each Room Attendant?
This means allocating work based on minimum daily productivity - rooms cleaned by Room Attendant per day?